Refund & Cancellation Policy

At Eraceutic MD, we are committed to providing high-quality products, testing, education, and professional services. Please review the applicable refund policy before completing your purchase.

Supplements — All Sales Final

Effective August 8, 2026 at 12:00 PM Eastern Time, all supplement sales are final.

Eraceutic MD does not accept returns or provide refunds on supplements, whether opened or unopened.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Supplement Orders

If your supplement arrives damaged or defective, or if you receive an incorrect item, please contact us within 30 days of purchase so that we can review and resolve the issue.

Email support@eraceuticmd.com and include your order number, a description of the issue, and photographs of the product and packaging when applicable.

Please do not return a damaged, defective, or incorrect product without first contacting us and receiving instructions.

This updated supplement refund policy applies to supplement purchases made on or after August 8, 2026 at 12:00 PM Eastern Time. Supplement purchases made before this effective date remain subject to the refund policy in effect at the time of purchase.

HairIDetect™ — No Refunds

All HairIDetect™ purchases are final and non-refundable.

Due to the nature of the testing, laboratory processing, administrative services, professional review, and associated resources, refunds are not provided for HairIDetect™ purchases.

Doctor Consultations — No Refunds

All doctor consultation purchases are final and non-refundable.

Payment reserves professional time and availability for your consultation. Refunds will not be issued for purchased consultations.

If you are unable to attend your scheduled appointment, please contact Eraceutic MD regarding available rescheduling options. Rescheduling is subject to our scheduling and cancellation requirements.

Hair First Responder™ Program — No Refunds

All Hair First Responder™ program purchases, deposits, installments, and payments are final and non-refundable.

Enrollment provides access to educational materials, training, resources, professional support, and other program benefits. Refunds will not be provided for failure to participate in, complete, or utilize any portion of the program.

If a payment plan is selected, the payment plan is a method of paying the total program cost and does not constitute a month-to-month membership. Participants remain responsible for payments according to the terms agreed upon at enrollment.

Ambassador Program — No Refunds

All Ambassador Program purchases, enrollment fees, and payments are final and non-refundable.

Refunds will not be provided for failure to participate in or utilize the program, educational materials, resources, opportunities, or other benefits provided through enrollment.

Authorized Returns

If Eraceutic MD specifically authorizes a product return due to an order issue, please mail the product according to the instructions provided by our team.

Return Address:

Eraceutic MD
P.O. Box 494709
Port Charlotte, FL 33949
United States

Please do not send products to this address unless you have first contacted Eraceutic MD and received return instructions.

Contact Us

For questions regarding an order, service, or this policy, please contact:

Eraceutic MD
support@eraceuticmd.com

Supplement Policy Update: The supplement portion of this policy was updated effective August 8, 2026 at 12:00 PM Eastern Time. This update does not change the existing no-refund policies applicable to HairIDetect™, doctor consultations, the Hair First Responder™ Program, or the Ambassador Program.